Privacy Policy

Your privacy is our priority. This policy outlines how we protect and use your data.

Privacy Policy for Conectaviajero.live

Last Updated: September 15, 2024

Welcome to **Conectaviajero.live**. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, particularly concerning your rights to compensation for travel disruptions in Spain. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

To provide our services, we must collect certain personal information. This data is essential for assessing your claim and communicating with airlines and legal entities on your behalf. The types of personal data we may collect include:

  • Personal Identification Data: Your full name, email address, phone number, and physical address.
  • Travel Data: Flight details, including airline name, flight number, booking reference, date of travel, and reason for disruption (delay, cancellation, denied boarding).
  • Financial Data: Bank account details or other payment information necessary to process and transfer your compensation.
  • Communication Data: Records of our correspondence with you, including emails and chat transcripts.
  • Technical Data: Information about your device, such as your IP address, browser type, and operating system, collected through cookies and other tracking technologies. This helps us improve our website's functionality and security.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide and Manage Our Services: This is our primary purpose. We use your travel and personal data to file and manage compensation claims with airlines and to communicate with you throughout the process.
  • Legal and Regulatory Compliance: We process your data to comply with our legal obligations, including EU Regulation 261/2004, the Montreal Convention, and other applicable laws and regulations.
  • To Communicate with You: We use your contact information to provide updates on your claim status, send important notifications, and respond to your inquiries.
  • To Improve Our Website and Services: We may analyze non-identifiable technical data to improve our website's performance, user experience, and service offerings.
  • For Marketing Purposes: With your consent, we may send you newsletters or promotional materials about our services. You can opt out of these communications at any time.

3. Data Sharing and Disclosure

We will not sell, rent, or trade your personal information. We may share your data with the following third parties, but only when necessary to provide our services:

  • Airlines: We must share your personal and travel data with the relevant airline to file and process your compensation claim.
  • Legal Counsel and Courts: If your case requires legal action, we will share your information with our legal team and the appropriate courts.
  • Payment Processors: We share your financial information with secure payment services to facilitate the transfer of your compensation.
  • Service Providers: We may use third-party service providers for hosting, data analysis, and customer support. These providers are contractually obligated to protect your data.
  • Law Enforcement: We will disclose your information if required by law, such as in response to a subpoena or legal process.

4. Your Rights Regarding Your Data

You have several rights regarding your personal data, which we are committed to upholding:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we have about you.
  • Right to Erasure: You can ask us to delete your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can ask for your data to be transferred to another organization or directly to you.
  • Right to Object: You have the right to object to the processing of your data in certain circumstances.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes data encryption, secure servers, and strict access controls. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us at the following email address: privacy@conectaviajero.live